STORE POLICY

Terms of Service

By placing an order with West Seven, you agree to the following terms.

Orders & Payment

• All orders are subject to availability and confirmation of payment.

• We reserve the right to cancel any order before shipment, with a full refund.

• Prices are listed in USD and include applicable taxes where required by law.

• If a price is listed incorrectly due to a system error, we'll notify you and offer the option to cancel at the correct price or receive a full refund.

• Payment is processed at the time of order placement. If an order cannot be fulfilled, we'll refund the full amount within 3–5 business days.

Shipping

• Orders are processed within 1–2 business days of placement.

• Delivery times (7–14 business days) are estimates, not guarantees. West Seven is not responsible for carrier delays, weather disruptions, customs holds, or incorrect shipping addresses provided at checkout.

• Some items may ship separately from different facilities. You'll receive tracking for each package.

• If an order is delayed beyond 21 business days, contact us and we'll investigate or offer a full refund.

Product Information

• We do our best to represent products accurately through descriptions, images, and specifications.

• Minor variations in color, texture, or finish may occur due to lighting, screen settings, or natural material differences. Natural materials (cork, copper, linen) inherently vary — this is a feature, not a defect.

• If a product doesn't match its description in a meaningful way, contact us for a return or exchange.

Inventory & Availability

• Product availability may change without notice due to supplier inventory fluctuations.

• If an item you've ordered is out of stock, we'll notify you within 24 hours and offer a full refund or an estimated restock date.

• We'll never charge you for an item we can't ship.

Limitation of Liability

• West Seven is not liable for indirect or consequential damages arising from the use of our products.

• Our products are intended for general wellness and recovery. They are not medical devices and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

• If you have a pre-existing condition, are pregnant, or are unsure whether a product is safe for you, consult a healthcare provider before use.

• Our total liability for any order is limited to the amount you paid for that order.

Privacy Policy (Last updated: August 2026)

What We Collect: When you place an order, we collect your name, email, shipping address, phone number (optional, used only for delivery notifications), and payment information (processed securely by our payment provider — we never see or store your full card number). When you browse our store, we also collect anonymous browsing data, device type, and referral source.

How We Use It: To process and ship orders, send confirmations and updates, respond to inquiries, improve our store, and send our weekly newsletter (only if you've opted in). We never sell your data to third parties. Ever. We never share your information for advertising purposes.

Who Sees It: Our fulfillment partners see your shipping address and order details — that's it. Our payment processor handles card data securely. We never store full credit card numbers. We don't share customer data with social media platforms, ad networks, or data brokers.

Email Communications: You'll receive order confirmation, shipping notification, delivery confirmation, and one review request. Newsletter subscribers get one email per week. Unsubscribe anytime with a single click.

Cookies: We use cookies to remember your cart, track orders, and understand browsing behavior. You can disable cookies in your browser settings. We don't use cookies for cross-site tracking or advertising.

Data Retention: Order records kept 7 years. Customer service emails kept 2 years. Browsing data deleted after 12 months. Ask us to delete your data and we'll remove everything we're not legally required to keep.

Your Rights: You can request a copy of your data, correct inaccurate information, delete your data, opt out of marketing, and request that we stop processing your data. Email customersupport@thewestseven.com. We'll respond within 30 days.

Contact

West Seven customersupport@thewestseven.com

We respond to all inquiries within 24 hours, Monday through Friday. Weekend messages may take until Monday — we believe in rest days.

These policies were last updated August 2026. West Seven is not a medical provider. Our products are intended for general wellness and recovery. If you have a health concern, please consult a licensed healthcare professional.