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SHIPPING & RETURNS

SHIPPING POLICY

  • Free shipping on orders over $150. Flat $6.95 for orders under $150.

  • Processing time: Orders are processed within 1–2 business days of being placed. You'll receive an order confirmation email immediately, and a shipping confirmation with tracking as soon as your order leaves the warehouse.

  • Delivery time: Most orders arrive within 7–14 business days of shipment. Delivery times depend on your location and current carrier conditions. You'll receive tracking updates at every stage so you always know where your package is.

  • Multiple items: Some products ship from different facilities depending on inventory location. If you order multiple items, they may arrive in separate packages at slightly different times. You'll receive a tracking number for each package — no surprises.

  • Order modifications: Need to change your shipping address or cancel an order? Email us within 12 hours of placing your order at customersupport@thewestseven.com. Once an order has been processed and shipped, we're unable to modify or cancel it.

  • Shipping restrictions: We currently ship within the United States only. We're working on expanding to Canada and beyond — sign up for our newsletter to be the first to know.

  • Lost packages: If your tracking shows delivered but you haven't received your package, check with neighbors and household members first, then email us within 7 days. We'll work with the carrier to locate it or send a replacement. You're never left hanging.

  • Incorrect addresses: Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect address, we'll contact you to re-ship it. You'll be responsible for the additional shipping cost. We know mistakes happen — we'll always work with you to fix it.

RETURN & EXCHANGE POLICY

We accept returns within 30 days of delivery on unused items in their original packaging.

We want you to love what you buy. If something isn't right — the fit, the feel, the function — we'll take it back. No interrogation. No restocking fees on standard returns.

  1. Email us. Send a message to customersupport@thewestseven.com with your order number and the item(s) you'd like to return. We'll respond within 24 hours.

  2. We send a label. We'll email you a return shipping label and simple packing instructions. Print it, pack it, and ship it.

  3. We inspect. Once we receive your return, we inspect it to make sure it's in sellable condition (unused, original packaging). This takes 1–2 business days.

  4. You get refunded. We issue a refund to your original payment method within 3–5 business days of inspection.

Free return shipping on orders over $150. For orders under $150, return shipping is $6.95 and will be deducted from your refund amount.

Exchanges

Free exchanges within 30 days. If you need a different size, color, or product:

  1. Email us at customersupport@thewestseven.com with your order number and what you'd like instead.

  2. We'll send the replacement item immediately — no need to wait for the original to arrive back.

  3. We'll include a return label in your replacement package.

  4. Pack up the original item and ship it back within 14 days.

You're never without your product during an exchange. We trust you to send the original back — and in our experience, that trust is always returned.

What Can't Be Returned

  • Items that have been used, worn, or washed

  • Items not in their original packaging

  • Items with missing accessories or documentation

  • Final sale or clearance items (clearly marked at purchase)

  • Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, we'll make it right — immediately.

  1. Email customersupport@thewestseven.com within 7 days of delivery.

  2. Include a photo of the damage and your order number.

  3. We'll send a replacement at no cost to you. No need to return the damaged item.

This is on us. You shouldn't have to pay for our mistakes or the carrier's.

 

Questions?

Email customersupport@thewestseven.com. We read every message and respond within 24 hours, Monday through Friday. Weekends may take a little longer — we believe in rest days, for us too.

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